Responsible Gaming at ccc66

Section 1

Our Commitment to Safe Play

ccc66 was built on the principle that online gaming should be a safe, transparent, and enjoyable pastime for every adult player in Bangladesh. We recognise that while the vast majority of our players engage with casino games and sports betting in a healthy, recreational manner, a small number of individuals may develop difficulties managing their gambling activity. Our Responsible Gaming programme exists to support those players at every stage — from prevention and early intervention through to full recovery support.

As a platform serving players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and communities throughout Bangladesh, ccc66 understands the social and financial pressures that can accompany problem gambling. We do not take that responsibility lightly. Our Responsible Gaming tools are built directly into the platform and are accessible to every registered player at any time, free of charge and without any negative impact on account standing.

ccc66's Responsible Gaming approach is built on four core pillars: prevention through education and player tools, early detection through gameplay analytics and self-assessment resources, intervention through account restrictions and direct support outreach, and recovery support through self-exclusion and signposting to professional help. This page explains each element of our programme in full.

Section 2

Age Restriction Policy

ccc66 operates a strict 18+ age policy with no exceptions. Gambling is an activity exclusively for adults, and ccc66 takes every reasonable step to prevent minors from accessing the platform. Age verification is a mandatory step during account registration, and players are required to confirm they are 18 years of age or older before their account is activated.

In addition to the declaration made at registration, ccc66 reserves the right to request documentary proof of age at any point during a player's lifecycle on the platform. Acceptable age verification documents include a National Identity Card (NID), passport, or any government-issued document containing a date of birth. Withdrawal requests will not be processed until age verification has been satisfactorily completed.

• Any account found to be held by a person under 18 years of age will be closed immediately without notice.
• Any winnings accumulated by an underage player will be forfeited in full and will not be paid out.
• Deposits made by an underage player may be returned at ccc66's discretion, subject to verification of the source of funds.
• If you suspect that a minor has registered an account at ccc66, please report this to [email protected] immediately. We will investigate and act within 24 hours.
• Parents and guardians are encouraged to use parental control software to prevent children from accessing gambling websites. Please keep your ccc66 login credentials private and never share your account with anyone under 18.

Section 3

Deposit & Wagering Limits

One of the most effective tools for maintaining control over your gambling spend is a self-imposed deposit limit. ccc66 offers a comprehensive limits system that allows every player to set boundaries on how much money they can deposit into their account over a defined time period. These limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.

Setting a deposit limit is straightforward: navigate to the Responsible Gaming section of your ccc66 account settings, select the limit type and time period, enter your desired amount in BDT (Bangladeshi Taka), and confirm. The limit takes effect immediately. You may set limits at the following intervals:

• Daily Limit: A cap on the total amount you can deposit within any single calendar day (BST). Once reached, no further deposits are accepted until the following day. Ideal for players who wish to keep daily spending tightly controlled.
• Weekly Limit: A rolling 7-day deposit ceiling. Useful for players who prefer to budget on a weekly basis, aligning with typical income cycles for workers in Dhaka and other major cities.
• Monthly Limit: A cap applied across the entire calendar month. This is the broadest limit type and is particularly suitable for players who treat ccc66 as a monthly entertainment expense rather than a daily activity.

Important: A request to decrease a deposit limit takes effect immediately. A request to increase an existing limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetric design is intentional — it ensures that limits function as a genuine protective tool rather than a temporary inconvenience that can be immediately reversed.

Section 4

Time-Out & Cool-Off Features

Sometimes a player needs a short break from gambling without committing to a full self-exclusion. ccc66's time-out and cool-off features are designed precisely for these situations. They provide a structured pause that temporarily suspends account activity while preserving the account for future use once the cooling-off period has ended.

All time-out and cool-off requests can be submitted through your account settings under the Responsible Gaming section, or by contacting our support team directly. Requests received via email are processed within two hours during normal operating conditions. ccc66 will never attempt to persuade a player to shorten or cancel a time-out or cool-off period once it has been activated.

Section 5

Self-Exclusion Programme

Self-exclusion is the strongest account restriction available to ccc66 players. It is designed for individuals who have recognised that their gambling has become problematic and who wish to take decisive action to stop. A self-exclusion is not a temporary inconvenience — it is a serious commitment backed by robust platform-level enforcement, and ccc66 treats all self-exclusion requests with the utmost urgency and care.

ccc66 offers two types of self-exclusion:

To initiate a self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify whether you are requesting a temporary or permanent exclusion. Include the duration if requesting a temporary exclusion. All self-exclusion requests are processed within one hour of receipt. You will receive a confirmation message once your exclusion is active.

Section 6

Recognising Problem Gambling

Problem gambling develops gradually and is often difficult to recognise from the inside. Many players who are affected do not identify themselves as having a gambling problem until significant financial or personal harm has already occurred. ccc66 encourages all players to review the following warning signs regularly and to be honest with themselves about their gambling behaviour.

The following signs may indicate that gambling has moved beyond healthy recreational activity and is beginning to cause harm:

If you recognise several of these signs in your own behaviour, we strongly encourage you to take immediate action. Use the deposit limit and time-out tools described in this policy, complete the self-assessment questionnaire in the next section, and consider reaching out to our support team or one of the external help resources listed in Section 8. Seeking help is a sign of strength, not weakness.

Section 7

Self-Assessment Questionnaire

The following questionnaire is adapted from widely recognised responsible gambling screening tools. Answer each question honestly, thinking about your gambling behaviour over the past 12 months. There are no right or wrong answers — this is a private exercise for your own reflection. If you answer "Yes" to three or more questions, we recommend you take immediate steps to limit your gambling activity and consider speaking to a professional support service.

Section 8

Support & Help Resources

If you believe that your gambling is becoming a problem — or if someone close to you is concerned about your gambling behaviour — you do not have to face it alone. ccc66 provides direct support through our Responsible Gaming team, and we also encourage players to access professional help from qualified counselling services. The following resources are available to players across Bangladesh.

• ccc66 Responsible Gaming Team: Our dedicated team is available 24 hours a day, 7 days a week. Reach us at [email protected] with the subject line "Responsible Gaming Support". All communications are strictly confidential and handled with sensitivity and without judgement.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi mental health support service provides confidential emotional support. If you are in Dhaka or elsewhere in Bangladesh and need to talk to someone about stress, anxiety, or compulsive behaviour related to gambling, reaching out to a mental health professional is a positive and courageous step.
• Talk to Someone You Trust: Sometimes the most important first step is an honest conversation with a family member, a close friend, or a trusted community or religious leader. Many players in Bangladesh have found that sharing their concerns with a trusted person helps break the cycle of isolation that often accompanies problem gambling.
• Bank-Level Controls: You can contact your bank — whether that is Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or your mobile banking provider such as bKash, Nagad, or Rocket — to request that gambling-related transactions be blocked on your account. This is an additional layer of protection that operates independently of ccc66's own tools.
• Professional Counselling: Psychiatrists and clinical psychologists practising in Dhaka, Chittagong, Sylhet, and other major cities are trained to help with impulse control disorders, including compulsive gambling. If your gambling behaviour is significantly affecting your quality of life, we strongly encourage you to seek a professional clinical assessment.